Cancellations & Refunds Policy

This storefront runs on Qynko. Qynko's platform refund policy applies to every purchase from every creator. If the creator's own policy says something different, this policy applies. The creator may still choose to refund you in a case this policy does not require.

Whatever the reason, a refund is always 100% of what you paid. You are never charged for a refund.

Whatever the table says, you get a full refund if:

• the service was not delivered, or is materially different from its description;
• the creator cancels a session or event, or does not show up;
• the creator removes a course, product or community you paid for and your access is not restored (you are refunded for the access you lose);
• your payment was captured but the purchase was not completed, or you were charged twice; or
• Qynko cancels your purchase for any reason other than your own fraud or serious breach of Qynko's Terms & Conditions — for example, the creator's fraud or breach.

• If the creator cancels, or does not hold the session (does not join), you are refunded in full automatically.
• To cancel yourself, raise a support ticket at least 24 hours before the session starts for a full refund.
• A cancellation made less than 24 hours before the session is not eligible, and if you do not join a session the creator attends, you are not refunded.
• A session that is held is not refunded, except under Always Refunded.

• If the host cancels or does not show up, you are refunded automatically.
• If the host joins more than 15 minutes late, you can ask for a full refund through a support ticket within 24 hours of the scheduled end.
• If you do not attend, you are not refunded.

• Ask within 3 days of your purchase, or for a community, within 3 days of your latest payment.
• Once you have opened a lesson, downloaded or opened a product, or entered a community or used its invite link, the purchase is not refundable, except under Always Refunded. Qynko and the creator may check the information available, such as course progress, to confirm this.
• For communities, only your latest payment can be refunded. There are no refunds for earlier paid periods or for the rest of a paid period.

• Step 1: Raise a support ticket to the creator from your purchase, with the reason.
• Step 2: The creator approves or declines it under this policy.
• Step 3: If you disagree with the creator's decision, or the creator does not respond, you can escalate it to Qynko at any time by writing to [email protected] with your order ID. Qynko decides escalated requests under this policy.

• Automatic refunds for cancellations and creator no-shows are credited in full to your Qynko balance, which you can use for purchases on Qynko. You can ask [email protected] to send such a refund to your original payment method instead, and we will do so.
• Refunds approved on request are paid in full to your original payment method (UPI, card or net banking).
• A failed purchase, where your payment was captured but the purchase was not completed, is refunded automatically to your original payment method. If that refund has not arrived within 7 working days, or you were charged twice, contact [email protected].
• Once a refund is approved, Qynko starts it promptly. Your bank usually credits it within 5–7 working days; some take up to 10.
• Payments older than 6 months cannot be refunded through the payment gateway, so Qynko refunds them by bank transfer.

• If you disagree with Qynko's decision on an escalated request, write to [email protected] with your order ID within 7 days of that decision to ask for a review. We review evidence from you and the creator.
• Qynko's decision is final for the purposes of this platform, without prejudice to your statutory rights, including your rights under the Consumer Protection Act, 2019.
• If you are still not satisfied, write to our Grievance Officer, Akshoy Duya (Founder), at [email protected]. Consumer complaints are acknowledged within 48 hours and redressed within one month.

• Refunds and support: [email protected]
• Grievances: [email protected]
• Operator: Procellence Technology (sole proprietorship; proprietor Mou Das Duya), 116B Digha Road, Nandakumar, West Bengal 721632, India. GSTIN 19HKNPD4604R1ZF.