Terms & Conditions

This storefront runs on Qynko, a platform operated by Procellence Technology, a sole proprietorship in West Bengal, India (proprietor: Mou Das Duya; GSTIN 19HKNPD4604R1ZF). In these Terms, "Qynko", "we" and "us" mean Procellence Technology, "creator" means the person or business who runs this storefront, and "you" means the buyer.

These Terms apply when you create an account, buy, book or join anything from a creator on Qynko. By doing so, you declare that you are at least 18 years old and able to enter into a binding contract, and you agree to these Terms, our Privacy Policy and our Cancellations & Refunds Policy.

• The creator is the seller of every service on this storefront. The creator sets the title, description, price, schedule and content, and is responsible for delivering the service as described.
• Qynko is a technology platform and an intermediary. It hosts the storefront and runs checkout, access, messages and refunds, but it is not the seller of the creator's services.
• Qynko collects your payment as the creator's limited payment-collection agent. Once you pay Qynko, you have paid the creator in full.
• The creator's name and details are shown on their storefront. Qynko's details and our Grievance Officer are listed at the end of these Terms.
• Qynko requires creators to describe their services accurately, but does not verify every creator's qualifications or claims. If you think a listing is misleading, report it to [email protected].

• 1:1 Sessions: Private audio or video sessions with the creator at a booked time.
• Video Courses: Pre-recorded courses you watch at your own pace.
• Webinars & Live Events: Scheduled live sessions for a group.
• Paid Communities: Memberships giving access to a community on Qynko or on Telegram.
• Digital Products: Files and resources you download or open after purchase.

• Give accurate information and keep it up to date.
• Keep your login secure. You are responsible for activity on your account.
• Do not share your account, or access to anything you bought, with anyone else.
• Tell us at [email protected] straight away if you think someone else has used your account.

• Prices are in Indian Rupees (₹) and are set by the creator. The total shown at checkout is what you pay; Qynko adds no fee of its own on top.
• Payments are processed by Razorpay, our payment partner, by UPI, card or net banking.
• Your purchase is confirmed when you receive a confirmation from Qynko.
• Do not pay a creator outside Qynko for anything offered here. Payments made outside Qynko are not covered by these Terms or our refund policy.
• If your payment is captured but the purchase is not completed, you are refunded automatically to your original payment method. If that refund has not arrived within 7 working days, or you were charged twice, contact [email protected].

• 1:1 sessions and webinars are joined from your purchase at the scheduled time. The creator may reschedule with your agreement.
• Courses and digital products stay available after purchase for as long as the creator's account and the listing remain on Qynko.
• Community access lasts while your membership is paid. For Telegram communities, you receive an invite link.
• If a creator closes their account while your paid access is still running, such as access to a course or product you bought or a community period you have paid for, you are refunded for the access you lose.
• If a creator removes a course, product or community you bought while your paid access is still running, we will restore your access or refund you for the access you lose.

Every purchase is covered by Qynko's Cancellations & Refunds Policy. If the creator's own policy differs, Qynko's policy applies. In summary:

• If the creator cancels a session or event, or does not hold a 1:1 session or show up for a webinar, you are refunded in full automatically.
• 1:1 sessions: cancel at least 24 hours before the start for a full refund. A cancellation made later is not eligible, you are not refunded if you do not join a session the creator attends, and a session that is held is not refunded.
• Webinars: if the host joins more than 15 minutes late, you can claim a full refund within 24 hours of the scheduled end. If you do not attend, you are not refunded.
• Courses, digital products and communities: ask within 3 days of payment, before you open, download or join, for a full refund.
• A service that was not delivered, or is materially different from its description, is always refunded.

• We send you messages about your purchase, such as confirmations, reminders, access links and refund updates, by email, WhatsApp and in-app notification.
• When you buy from a creator, your name, email address, phone number and purchase details are shared with that creator and added to their contacts on Qynko.
• The creator may send you updates and marketing about their services by email or WhatsApp.
• You can opt out of marketing at any time by contacting the creator, or by writing to [email protected]. Messages about a purchase you made continue while they are needed.

You agree not to:

• harass, abuse or threaten a creator or other members;
• post false or misleading reviews;
• record, copy, share, resell or redistribute any paid content without the creator's written permission (downloading a digital product you bought for your own use is allowed);
• make fraudulent purchases or payment disputes, or create several accounts to abuse refunds or offers; or
• use Qynko for anything illegal.

• Content you buy belongs to the creator (or their licensors).
• Your purchase gives you a personal, non-transferable licence to access and use it for your own learning, not for commercial use.
• Qynko's software, design and brand belong to Procellence Technology.

• For security and fraud prevention, we may record the IP address, device and browser details and time of sign-ins and purchases.
• We may cancel a purchase, or suspend an account, if we suspect fraud. If the fraud is your own, no refund is due, subject to your statutory rights; otherwise you are refunded in full.
• We may share account and transaction details with law enforcement, banks and payment partners on a lawful request or to prevent fraud.

Our Privacy Policy explains what personal data we collect, how we and the creator use it, and your rights. We do not sell your personal data.

Creators' content is their own. Unless the creator is a qualified professional and says otherwise, it is general information, not professional, financial, legal or medical advice. Qynko is provided "as is" and does not guarantee uninterrupted availability.

To the extent permitted by law, Qynko's liability to you for any claim is limited to the amount you paid for the purchase the claim relates to, and Qynko is not liable for indirect or consequential losses.

Nothing in these Terms limits your statutory rights, including your rights under the Consumer Protection Act, 2019, or any liability that cannot be limited by law.

• You can ask us to delete your account at any time, as described in our Account Deletion policy.
• We may suspend or close your account if you break these Terms, if we suspect fraud, or if the law requires it. If we do so because of your own fraud or serious breach, no refund is due for the paid access you lose, subject to your statutory rights; otherwise you are refunded in full for it. Any refund you are entitled to under our refund policy is not affected.

For a problem with a purchase, first raise a support ticket to the creator or write to [email protected]. If you are not satisfied, or you want to complain about content on Qynko, write to our Grievance Officer:

• Name: Akshoy Duya
• Designation: Founder
• Email: [email protected]
• Address: Procellence Technology, 116B Digha Road, Nandakumar, West Bengal 721632, India

These Terms are governed by the laws of India, and the courts of Tamluk, West Bengal have jurisdiction. This is without prejudice to your statutory rights, including your right to approach a Consumer Commission under the Consumer Protection Act, 2019.

We may update these Terms from time to time. The "Last updated" date at the top shows the latest version. Changes do not affect purchases you made before they take effect.

• Support: [email protected]
• Privacy: [email protected]
• Grievances: [email protected]
• Operator: Procellence Technology (sole proprietorship; proprietor Mou Das Duya), 116B Digha Road, Nandakumar, West Bengal 721632, India. GSTIN 19HKNPD4604R1ZF.