Legal
Account Deletion
How to delete your Qynko account as a buyer, and what happens to your purchases and data.
Last updated: September 25, 2026·Effective: September 25, 2026
1
How to Request Deletion
- By email: Write to [email protected] from the email address registered on your account, with the subject "Account Deletion Request". If you signed in with a phone number, include that phone number in your email.
We may ask you to confirm the request or verify that it comes from you. We complete deletion within 14 working days of your confirmed request.
If your request is not handled within that time, write to our Grievance Officer at [email protected].
2
What Happens When Your Account Is Deleted
- You lose access to everything you bought, including courses, digital products, communities and recordings. Download anything you are allowed to keep before you ask.
- Upcoming 1:1 sessions and webinars are cancelled. Refunds follow our Cancellations & Refunds Policy, so ask for any refund you are entitled to before you request deletion.
- Any Qynko balance you have left, such as refunds credited to it, is paid to your original payment method, or by bank transfer if that is not possible, before deletion is completed. It is never forfeited.
- Your profile, messages and activity are deleted from Qynko.
- Deletion is permanent and cannot be undone.
3
Creators You Bought From
When you bought from a creator, your contact details were shared with them. Deleting your Qynko account does not delete copies a creator keeps outside Qynko. To stop a creator's marketing or ask them to delete your details, contact the creator, or write to [email protected] and we will pass your request on.
4
What We Keep
The law requires us to keep some records after deletion. We keep them securely and use them only for these reasons:
| Records | How long | Why |
|---|---|---|
| Purchase, payment, refund and invoice records | 8 years | Income-tax Act and GST law |
| Security logs, where we keep them | At least 180 days after deletion, longer if an investigation or legal matter is open | Fraud prevention and responding to lawful requests |
| Support and dispute records | Until the matter and any related legal claim is closed | Resolving disputes and legal claims |
5
Contact
- Deletion requests: [email protected]
- Privacy queries: [email protected]
- Grievances: [email protected]